Design emotional moments that leave a mark — not just a metric.
🎯 Purpose
This playbook helps you identify, design, and embed emotional triggers and memory markers inside your content, copy, campaigns, and product experiences.
Because great stories don’t just land.
They stick.
And when you design memory intentionally, your brand stops being noise — and starts becoming part of someone’s internal world.
📊 Use Cases
UX / onboarding experience design Scripts, speeches, or personal storytelling ❤️ Key Definitions
Emotional Trigger:
A feeling you intentionally provoke — one your audience already knows but rarely names.
Memory Marker:
The moment that lodges in the mind.
It can be a line. A pause. A visual. A moment of truth.
Triggers open the body.
Markers anchor the story.
🔍 Step-by-Step: Map the Emotion
STEP 1: Define Your Audience’s Emotional Arc
What are they feeling before? What do you want them to feel after?
Prompt:
“Where are they emotionally when we meet them?”
“Where do we want to leave them?”
STEP 2: Choose Your Primary Triggers
Select 1–2 core emotional triggers that will drive the campaign or story.
You can combine (e.g. “Fear → Rebirth”) to create layered experiences.
STEP 3: Design the Emotional Beats
Techniques include:
First-person transformation STEP 4: Plant the Memory Marker
Choose one signature moment for each campaign or page:
One line they'll screenshot One image they’ll describe One feeling they'll replay Examples:
A woman looking into a mirror with tears in her eyes A single sentence: “What if trust was a system?” The absence of music before a key scene A product demo where the silence says more than the words 🛠 Implementation Checklist
✅ Primary trigger is emotionally truthful
✅ Tone matches brand’s emotional palette
✅ Marker moment is precise, not broad
✅ Message earns the emotion (no trauma-bait)
✅ Marker is repeated (across page, ad, or voice)
✅ The audience ends emotionally changed
🧘 Closing Note
“Emotion doesn’t convert. But it makes people care long enough to.”
When you give someone a feeling they’ve buried, ignored, or longed for…
You don’t just earn attention.
You earn a place in their memory.